At Buy Now Group, we value transparency and smooth business operations. Please read our refund and cancellation policies carefully before placing an order.

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🔹 📦 Prepaid Orders Only

• We only accept prepaid orders — no COD.

• Once payment is received and your bill is generated, cancellation is not possible, even if the parcel hasn’t been dispatched yet.

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🔹 🚫 Order Cancellation

• No cancellations are allowed after payment.

• We work on real-time processing and fast shipping — which means your order is packed and moved quickly.

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🔹 🎥 Refunds (Only for Damaged Goods)

• We do not offer refunds or exchanges for minor issues like small scratches, box dents, or packaging wear.

• For genuine refund claims:

✔ You must record a full 360° unboxing video from the moment you receive the parcel —

🔹 No cuts

🔹 No edits

🔹 Show the parcel fully sealed before opening

• This video helps us verify the issue and ensure a fair solution.

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🔹 ✅ Eligible Refunds or Replacements

• If the damage is major or the product is unusable, we will:

• Either send a replacement product

• Or refund the product cost (if replacement is not possible)

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⚠ Without a proper unboxing video, no refund or return request will be accepted.

We truly appreciate your support and understanding. Our goal is always to offer reliable service with minimum hassle and maximum satisfaction 💯